Senior Account Co-ordinator/ Business Manager -EMEA -London

Chikara Consulting Ltd
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

My client is a leading Facilities Management company looking to recruit an Experince EMEA Business Manager, helping to run the facilities operation for a global Technology giant.

Job Summary:

To assist the EMEA Alliance Director in the day to day Account Operations.

Skills and Experience

  • Requiresminimum 5 years office / business experience
  • Able to recognise issues, opportunities and take/implement appropriate actions to resolve
  • Intelligent, articulate and fully committed to results with a proactive approach
  • Ability to work in a fast changing and fast paced environment
  • Ability to proactively manage own workload and meet deadlines
  • Knowledge and understanding of Real Estate industry and Experience of working in a global organisation would be an advantage
  • Requires an excellent customer service approach to handle daily interactions
  • Adaptability to different situations and self-starter
  • Strong verbal and written communication skills.
  • Essential to have computer proficiency in presentation, word processing and spreadsheet programs and the ability to pick up new systems and tools

Key Responsibilities:

  • Client Focus incl Rhythm of Business (ROB)
    • In region SME, aligns ROB Fiscal Calendar with client contact in region and maintains throughout the year. Provides updates for both client and company team on deliverables as required
    • Preparation of monthly and quarterly management information reports; review and draft the executive summary content
    • Quarterly Scorecard review - run programme to complete the quarterly scorecard process
    • Organise/attend Key Team Meetings (EMEA Leadership and 'All Hands’ Team meeting) - prepare agendas, organise presenters
    • Organise/attend Key Client Management Meetings - (namely Monthly Sub-regional meetings and Quarterly Business Review (QBR)) - prepare agendas, track actions to completion
  • Team:
    • Onboarding of new team members including:
      • Account set up and orientation (both company and Client systems)
      • IT Hardware Ordering/Set up
      • Overview of operating model, team and functions
      • Overview/training of Sharepoint Sites and Tools
      • Own/maintain team Onboarding and Operating manual
    • Identify relevant updates to share with the team
    • Team Schedule - administer process with team and track adherence, share information with HR as required
    • Team training - identify training requirements (working with Leadership team), arrange training courses
    • Expense reports and travel bookings for Alliance Director
    • Expense reports for Platform Leads
  • Relationships:
    • Maintains positive relationships with team, Central team, Client and Suppliers to ensure high level of satisfaction
    • Key point of contact for global team
    • Build and maintain relationships with Global Operations team key contacts
    • Build and maintain relationships with regional counterparts
    • Build and maintain relationships with Client team
  • Technology and tools:
    • SME in region - Yammer, OneNote, OneDrive - understand these tools and share training materials/run training sessions as appropriate. Train new starters
    • Review new tools capabilities and how they might enhance the regions operations, implement as required
    • SharePoint in region superuser / developer
  • Communications:
    • Establish when supplier communication necessary (e.g. organisational changes), draft and issue
    • Identify news items for company Communications (e.g. Weekly update); research information, draft articles
    • Prepare presentation materials for internal and external presentations
    • Draft/issue new starter announcements
    • Utilise Yammer for team updates and wider sharing/networking in the team
  • Company
    • Attendmeetings as link into Account Management function line
    • Prepare Monthly IA Management report
    • Prepare Annual Client Care plan