Relationship/ Events Manager- Networking- No Sales!

MKN Recruitment Limited
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Our client is a prestigious business networking company that has a number of business groups across the south.

Due to expansion they are looking for an account/ relationship manager, to assist with their partners needs in each group (4 locations assigned to each account manager). (Bournemouth, Poole, Southampton and Portsmouth).

This position would be perfect for anyone with a B2B relationship/ account management background, or events management in a B2B enviroment.

Main Responsibilities.

  • To cover all aspects of Partnership Management for 4 regions.
  • To support all aspects of event management for 4 regions.
  • To provide strategic opportunities / business development for all partners in 4 regions.
  • Maintain accurate records in companies CRM system.
  • To maintain accurate Key Performance Indicators - client retention & customer satisfaction.

Key Tasks.

To carry out and support all Partnership activity for your 4 regions.

o Look after and manage 4 regions; approximately 48 clients.

o Deliver and maintain a high level of customer service.

o Plan & set agenda for meetings, including discussion topic, external speakers and 1-2-1s.

o Venue preparation for board meetings and confirm booking. Ensure client attendance to meetings.

o Source venues / experiences for partner events and undergo all event prep including the agenda.

o Follow the companies defined partnership process both in content and timeframes, e.g. Invites must be sent out to partners at least 6 weeks prior to event date.

o Follow up board meetings and events with clients by using telephone / email / letters to develop relationship and establish good understanding of customer satisfaction / partnership progress.

o Attend a quarterly review meeting with each client - face to face during the month where there is not a board meeting or partner event.

o Maintain Quarterly Review process - discuss partnership over last quarter, agree outcomes and objectives for next 3 months. Document the evidence and provide continuous feedback as and when tasks are completed.

o Keep all information obtained up to date on companies Customer Resource Management System (CRM), such as dates of meetings, quarterly review forms and event guest contact details.

o Answer telephone calls from clients and act on any requests / queries.

o Record all relevant Key performance indicators, daily, weekly, monthly and quarterly.

To carry out appropriate duties such as

o Attend all board meetings and events for 4 regions.

o Contribute to future partnership strategies and plans.

Other duties.

o Establish and maintain a 90 day plan each quarter for clients.

o Maintain a high level of personal learning.

o Attend all organised team training events.

o Build knowledge of business development and customer satisfaction strategies.

o Be proficient in the use of relevant technologies and systems.

o Any other reasonable request made of the employee should be followed.