Director of Customer Experience

7 days left

Recruiter
Hudson
Location
London
Salary
90000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Responsibilities:

- define and communicate a new customer experience vision
- stakeholder engagement (across units and levels of seniority up to and including the board)
- outlining existing customer journey and advising on touch points to be improved
- working with quantitive measures like Net Promoter Score (NPS) to ascertain touch points to be improved
- driving innovation and creativity
- coach & mentor senior managers

Background:

- passion for customer experience
- analytical and transformational approach
- project management
- leadership skills
- change orientated
- commercial acumen

MBA desirable but not essential.
Previous work in Management Consultancy beneficial.

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.