Customer Support Engineer

2 days left

Reed Technology
02 Feb 2017
02 Mar 2017
Contract Type
Full Time
We are looking for people with at least 2 years’ experience working in a customer facing technical support or applications administrator role, rising to 4 years’ or more at the more senior end of the range. You must have knowledge of the relevant technologies, great interpersonal skills and be well organised, with a real passion for customer service.

Technical skills and knowledge
You must have exposure to the following technologies and knowledge areas:
• J2EE application servers: Tomcat, JBoss or Weblogic
• SQL language skills
A 3rd Level IT-related qualification (ie degree or equivalent) is
strongly desirable.
The following are desirable but not essential:
• Experience working in an ITIL environment
• Linux - basic administration and shell scripting
• SQL/Server or MySQL
• Apache web server
• Basic Java programming
• SVN and/or GIT
• SSL and web security
• Amazon Web Services or similar Cloud technologies.
• Messaging bus technologies such as Apache Karaf or
ServiceMix • Build and continuous integration tools
• Monitoring tools.

We are looking for people who are:
• Passionate about delivering outstanding customer service
• Highly motivated and enthusiastic
• Interested in understanding business problems and
empathetic to customers
• Excellent communicators - a high standard of written and
spoken English is essential
• Willing to be technically challenged and learn
• Highly organised and self-managing
• Good team players: able to work effectively as part of a team,
both local and virtual
• Calm under pressure, able to deliver to deadlines, and good at
• Able to learn, understand and explain complex business and
IT systems and processes.

Reed Specialist Recruitment Limited is an employment agency and employment business