Service Desk Analyst

E-Personnel Ltd
02 Feb 2017
02 Mar 2017
Contract Type
Part Time

An opportunity to join a well-established, corporate company now seeking a Service Desk Analyst to join the support team.

This is a full time, permanent role based in Leatherhead, Surrey with free parking onsite.

Salary is £25k per annum and benefits include:

  • Bonus

  • Private Medical Insurance

  • Private Health Insurance

  • Pension

  • Life Assurance

  • Holidays - 26 Days

Hours of work are Monday-Thursday 9am.5.30pm and 9am-5pm Friday.

This role is to be part of a team that provides the first point of contact for the company business for IT incidents and requests. This would be through phone calls and emails where you will be responsible for attempting to resolve the issue in the first instance.

You will be logical and methodical in your fault finding, and be able to identify and escalate high priority incidents and liaise with third parties to restore service and deliver requests.

You will have excellent communication skills both written and verbal, and the ability to listen, question, and explain non-technical information so it is understood.

To be successful in the role you will already will hold a HNC / HND or above in Computer Studies or Engineering (or equivalent), ITIL v3 Foundation Certificate and excellent knowledge of Microsoft products and AD.

You should also be able to demonstrate an ability to learn new products and have maybe worked in a similar role.

Should your application be successful, you will be contacted shortly.

Apply in the strictest of confidence to Epersonnel Recruitment, based in Leatherhead, 44 High Street, Surrey

Epersonnel - Specialists in Permanent & Temporary Recruitment, including; Administration, Executives & Professionals, Secretarial & PA, Accounts & Finance, Graduate opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service, Legal, Procurement, Oil & Gas positions, Pensions, Charity opportunities, and Part-Time positions.

Epersonnel is a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry. REC raises standards and highlights excellence, working ethically throughout the industry creating world-class recruitment standards and upholding the best practise, providing the best possible service to clients and candidates.

Thank you for showing your interest in Epersonnel. Please be aware that we may have had a high volume of responses regarding this opportunity.

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