2nd Line IT Support Analyst - (MSP)

Recruiter
Nanotek Ltd
Location
London
Salary
25000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

2nd Line IT Support Analyst - London

* Must have previously worked for an Managed Service Provider *

Required Skill Set

  • You will have good knowledge of Windows & Mac OSX Servers/Workstations Hardware
  • You will have good knowledge of Windows & Mac OSX Servers/Workstations Software including Open Directory, Terminal, Kerio Mail Server, Time Machine, Carbon Copy Cloner, Microsoft Office, Server App, and Open Directory and Active Directory.
  • Providing Apple Mac & Microsoft Windows IT telephone and deskside support, troubleshooting, and providing IT support for generic desktop applications.
  • Networking Protocols (TCP, IP, DNS, DHCP) and Devices including Switches, Routers and Firewalls
  • Microsoft 365, Google Apps and Amazon S3 Platforms

This role would require you to;

  • Minimum 2+ years of working with an IT managed service provider
  • You should have excellent communication skills
  • Excellent Troubleshooting Skills
  • Be a keen and a fast learner and be enthusiastic about helping users.
  • Confident communication skills across phone, email and face-to-face
  • Sound organisational ability and able to prioritise