Service Desk Analyst

4 days left

totality services
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

This leading provider of IT support solutions based in Putney is seeking to recruit a talented and enthusiastic Service Desk Analyst to join their growing team which provides end-user technical support via email, telephone, remote desktop and onsite.

This is a role for a highly driven, self-motivated individual with excellent customer service and communication skills, as well as strong technical troubleshooting ability. You will have desktop support experience (working within a corporate environment) including a minimum of 2 years’ experience supporting Windows Operating systems. You must also be available immediately.

You will also have experience of MS Outlook clients and MS Office 2013/2016, basic networking. You will have at least basic knowledge of server software\applications (Symantec Endpoint Security, Windows server OS, Routers)

Main roles:

- Working both under own initiative and as part of a small team to troubleshoot IT issues through their helpdesk system and directly with customers

- Providing direct support to end users across a variety of platforms

- Working at customer sites as required

- Proactive server and desktop monitoring

- Maintaining internal support documentation

- Daily network monitoring

- Daily backup monitoring

- Server support and maintenance task management - Server OS and hardware installation

- Hardware maintenance tasks

- Provide out of hours support where required

Key requirements/ skills/experience:

- 2 years’ IT support experience

- Excellent communication skills (both internally and with clients). Verbal & Written

- Fluent in English

- Ability to prioritise support issues

- Windows 7 / 8 / 10


- Understanding of Active Directory

- Understanding of DNS/DHCP

- Understanding of IT routers/switches etc…

- Understanding of IT security (firewalls, antivirus etc.)

- Understanding of networking and TCP/IP

- Smartphone configuration experience (Apple/Blackberry/Android etc.)

- Hunger to learn and develop, with a "can do" attitude

Desirable but not essential:

- Relevant IT qualification

- Hypervisors VMware and / or Hyper-V

- Windows Server 2008R2 / 2012R2

- Microsoft Exchange 2010 / 2013

- SharePoint

- Draytek Routers / Firewalls & VPN

- Office 365 & Google

- Understanding of web hosting & domain registration

To be considered for this role, please include your current salary and covering letter within your CV.