Service Desk Analyst

4 days left

Recruiter
totality services
Location
London
Salary
22000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

This leading provider of IT support solutions based in Putney is seeking to recruit a talented and enthusiastic Service Desk Analyst to join their growing team which provides end-user technical support via email, telephone, remote desktop and onsite.

This is a role for a highly driven, self-motivated individual with excellent customer service and communication skills, as well as strong technical troubleshooting ability. You will have desktop support experience (working within a corporate environment) including a minimum of 2 years’ experience supporting Windows Operating systems. You must also be available immediately.

You will also have experience of MS Outlook clients and MS Office 2013/2016, basic networking. You will have at least basic knowledge of server software\applications (Symantec Endpoint Security, Windows server OS, Routers)

Main roles:

- Working both under own initiative and as part of a small team to troubleshoot IT issues through their helpdesk system and directly with customers

- Providing direct support to end users across a variety of platforms

- Working at customer sites as required

- Proactive server and desktop monitoring

- Maintaining internal support documentation

- Daily network monitoring

- Daily backup monitoring

- Server support and maintenance task management - Server OS and hardware installation

- Hardware maintenance tasks

- Provide out of hours support where required

Key requirements/ skills/experience:

- 2 years’ IT support experience

- Excellent communication skills (both internally and with clients). Verbal & Written

- Fluent in English

- Ability to prioritise support issues

- Windows 7 / 8 / 10

- MAC OSX

- Understanding of Active Directory

- Understanding of DNS/DHCP

- Understanding of IT routers/switches etc…

- Understanding of IT security (firewalls, antivirus etc.)

- Understanding of networking and TCP/IP

- Smartphone configuration experience (Apple/Blackberry/Android etc.)

- Hunger to learn and develop, with a "can do" attitude

Desirable but not essential:

- Relevant IT qualification

- Hypervisors VMware and / or Hyper-V

- Windows Server 2008R2 / 2012R2

- Microsoft Exchange 2010 / 2013

- SharePoint

- Draytek Routers / Firewalls & VPN

- Office 365 & Google

- Understanding of web hosting & domain registration

To be considered for this role, please include your current salary and covering letter within your CV.