Marketing Support Manager

Daniel Alexander Recruitment Ltd
06 Jan 2018
01 Feb 2018
Contract Type
Full Time

A leading multi-national organisation based in Victoria, Central London are looking to recruit a 'Marketing Support Manager'.

The role is paying £30-33K (£30K basic plus £3K bonus).

You MUST have a minimum 2-3 years marketing experience, ideally in an agency working on e-mail campaigns etc. You will have experience of using Web/CMS platforms, ideally Eloqua, Salesforce and Adobe Analytics.

You will also be responsible for being the 1st line support for all internal queries using the marketing platform.

Main Duties & Responsibilities:

Business Support

  • Act as the first point of contact for 'how do I’ enquiries from UK offices
  • Deliver new starter training for all marketing applications
  • Ensure marketing users are confident in the use of marketing applications including the delivery of refresher training
  • Proactively monitor incidents and requests to, in conjunction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials
  • Assist business users in their communication with Digital, Data and IT support teams and escalate issues as appropriate
  • In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making


  • Create and maintain effective communication channels with business users
  • Establish communication channels with global (Digital, Data and IT) support teams
  • Proactively identify critical business issues in advance and escalate to the appropriate department head
  • Represent the business (Voice of the Customer) in Support Team calls / meetings

Tactical Support

  • Provide 1st level support to business users for the above-named Adobe and Oracle products
  • Provide 1st level support on data related enquiries
  • Escalate major incidents to appropriate parties in line with agreed processes and procedures
  • Effectively cascade Divisional strategy and initiatives in relation to marketing applications and process to business users


  • Bachelor’s degree in a relevant business / technology discipline



  • Exceptional communication skills demonstrating an ability to effectively communicate with both business teams and technical teams
  • Experience of email design and basic skills in HTML and CSS
  • Previous experience of working with web CMS platforms or marketing automation or analytics applications
  • Previous experience of working in a marketing function or directly with marketing users
  • Demonstrate analytical, logical thinking capability
  • Ability to operate in a high paced demanding environment
  • Ability to prioritise and handle incoming enquiries effectively


  • Previous experience of Eloqua, Salesforce, Adobe Analytics, Adobe Experience Manager would be advantageous
  • Previous experience in the B2B / B2C events industry
  • Front End Web Developer Skills
  • Previous experience of delivering successful business user training programmes

This is a fantastic opportunity to join a leading organisation with excellent career prospects and generous staff benefits.


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