Technical Field Engineer

02 Feb 2017
02 Mar 2017
Contract Type
Full Time
An exciting opportunity to join a long standing team supporting our client sites across the south of England. The role will be based from offices at Havant.
The role is to monitor customer service desk queues. You will be expected to pick up all faults and complete an initial diagnosis. This may mean remote diagnosis of the machine or further interaction with the customer support teams. From that diagnosis you will be expected to create action plans, arrange outages following the customers change control process and assign engineers to resolve the case.
The successful candidate will also be expected to act as backfill for the team leader and would be suitable for those looking to take the first step into team leadership.

The role is that of a 3rd line support engineer being responsible for monitoring and actioning all faults logged by the customer. You will be expected to have a full understanding of the customers systems and work closely with the local support teams. You will remotely diagnosing faults and prepare detailed action plans to resolve the issues. You will be expected to pass these action plans onto a second line team to implement.

You will be expected to act as an escalation point for the 2nd line engineers if the action plan fails or further questions arise from their visit.
Some hands on engineering will be available servicing faults in the customer data centers at Havant and the opportunity to join an on call rota is available.
The team onsite consists of 4 engineers including this position and one administrator, they report into the team leader. The position requires the successful candidate to be willing to backfill for the team lead over holidays and sickness. You will be expected to shadow the team lead role and understand all aspects.

Some support at other local sites may be necessary for which travel expenses can be claimed

We will look for:
*Experience of supporting H.P. ProLiant Servers and Blades
*Experience of supporting H.P. storage products
*Experience of supporting H.P. MFP printers
*Excellent customer facing skills are essential.
*Ability to communicate effectively at all levels both verbally and in writing is essential
*Good organisational skills are essential in this position
*Able to work both on own initiative and as part of a team.
*Ability to work under pressure to meet SLA's and remain calm in stressful situations
*Willingness to be flexible regard work place and hours
*Basic understanding of networks (TCP/IP)
*Understanding of Windows Operating systems
*H.P. ISS certification
*A+ Certification