Supervisor - Premium Brand White City

02 Feb 2017
02 Mar 2017
Contract Type
Full Time
My client is an established premium/luxury brand who are looking for a strong Supervisor for their fabulous store in White City. The ideal candidate will be able to inspire the team to deliver a high standard of customer service, ensuring that every customer receives the best possible experience during their visit.

Working within a team you will be accountable for supporting all members, training colleagues and keeping within company guidelines and procedures.

Main duties of this role will include:

- Provide excellent service in store making sure that it is delivered from every member of staff
- Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
- Manage the team to keep a high performance through individual and store sales
- Support and challenge the team to keep building customer relations
- Inspire teamwork and motivate staff
- Lead by example, ensuring the team are brand ambassadors
- Assist with store reports and provide analysis of sales
- Keep the store at its most commercial appropriate to the guidelines
- Deal with customer inquiries and complaints in a timely and professional manner

Person requirements:

- Previous experience as a Supervisor within premium brand
- Exceptional standards of customer service
- Brand Ambassador in both behaviours and grooming
- Strong leadership and communication skills
- Organised and motivated
- Confident, enthusiastic and energetic
- Ability to prioritise and meet deadlines