Italian Speaking Operations Associate

6 days left

Oaktree Recruitment
02 Feb 2017
02 Mar 2017
Contract Type
Part Time
We currently have an exciting opportunity for Italian Speaking Operations Associate in London.

The world’s largest ticket marketplace is growing quickly and is looking to hire ambitious, intelligent, and talented people in London to help grow its business.

The Last Minute Sales (“LMS”) Associate will be responsible for executing all the operations and customer service support required for LMS sales in the UK – these are sales that occur too close to the event for the seller to ship the tickets to the buyer on time and are subsequently collected by customers at a collection point close to the venue on event day instead.

You will be responsible for setting up the collection point, receiving and distributing tickets, troubleshooting operational issues, and acting as a customer point of contact for both buyers and sellers. The successful candidate will need a bias for action and detail, with proven operational and customer service skills in a high-pressure environment.

The role:

•Ownership of last minute sales events and locations in the United Kingdom or Italy
•Operations Execution - Execute LMS operations by setting up the collection point infrastructure, planning the logistics and receiving, packing and distributing tickets
•People Management - Managing a team of part time workers along with partner locations
•Troubleshooting - Problem solve issues that arise with LMS sales and operating collection points
•Account Management and Customer Service Support - Provide in person and online customer support to both buyers and sellers
•Partnership/Business Development - Grow our collection point footprint by opening new collection points, solidifying relationships and renegotiating contracts with existing locations

The person:

•Organized and reliable with attention to detail
•Thrive when under pressure and multi-tasking
•Committed to working in a customer facing role; motivated by providing great service
•High degree of creativity, curiosity, and optimism, with an eye for possibilities that will drive the business forward
•Entrepreneurial mind-set with a strong bias towards action
•Outstanding written and oral communication in both English and Italian
•Recent graduate with a Bachelors Degree
•Eligible to work in the United Kingdom