Field Engineer - Cisco, Windows

MillsHill Recruitment Limited
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Field Engineer, Cisco, Windows

The Role:

The Field Engineer works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.

The Company:

Market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently we are looking to add to our growing team of Field based service technicians. The role offers an uncapped package including overtime, training & progression.


  • Pre-sales support
    • Requirement analysis, solution specification and design
    • Writing scope and quote documents
    • Assist with technical tender responses
  • Implementation
    • Pre-staging of router and switch installations according to documentation
    • Installation and support of varied desktop and server estate
    • Installation of network equipment at varied customer locations UK wide
    • Project based site survey and documentation
    • Project based end to end solution and design.
  • Post-Sales support
    • Assist with customer add, move and change requirements
    • On-site support of customer faults
    • Site visits to assess and swap non-functional equipment

Role Requirements

  • Knowledge of the following would be advantageous:
    • Cisco, Draytek, Zyxel, Netgear routers
    • Cisco, 3Com and HP switches
    • 1st/ 2nd line PC hardware and Microsoft desktop and server support, Windows
  • Desired Certifications
    • Cisco CCNA and or CCNA security.
    • Microsoft MCP/MCSA
    • CompTIA A+, Network +

Fundamental to this role:

  • Extremely well organised with good communication skills and excellent spoken/ written English.
  • Experience providing network and PC/ Server field engineering services to high profile customers
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
  • Applies knowledge and skills through handling problems beyond own area of expertise.
  • Full UK Driving Licence


To £26K plus car / car allowance + Phone, Laptop, Benefits package, certified training, overtime, TOIL

Field Engineer, Cisco, Windows

Field Engineer, Windows

Field Engineer, Windows

MillsHill Recruitment acts as an employment agency with regards to this role.