1st Line Support Engineer

Profiles Personnel Ltd
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

We are currently recruiting for a 1st Line Support Service Desk Engineer to work on a 6-9 Month Contract basis on behalf of our client an established and successful IT solutions company based near Farnham, Surrey. They offer high-quality, innovative outsourced IT services, including software application development, to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East.

Job Purpose:

1st Line Support Service Desk Engineer to join their busy team. In this varied role, you will be involved in phone, email and on-site support and management of existing networks.

Key areas of support will include:

  • Active Directories - Permissions, Passwords and Account Management
  • MS Office - Versions 2007 - 2016
  • Windows Operating Systems - Windows 7 through to 10
  • Network Support, Printer Support and Telephony/Telecoms Support
  • Antivirus Support
  • Backup Support Experience: Previous experience working in a 1st and 2nd line role essential.
  • Previous experience working with MS exchange Servers and Routers and Firewalls preferable but not essential


  • Resolve 1st line calls as appropriate and depending on experience, ensuring that the call is closed accurately and efficiently
  • Manage incoming support requests via the support system, telephone and e-mail and deal with such requests in a timely manner to completion
  • To provide consistent and prompt IT support and guidance to a high standard for all internal and remote users within the business, keeping them informed of progress in the event of issues not being resolved immediately

Other key strengths required include:

Good attention to detail, consistency, interpersonal skills, ability to work unsupervised & under pressure, self-confidence, analysis, numeracy & literacy, prioritisation, a positive, professional & proactive approach.


Required: O’ level/GCSE Maths & English MCSA or equivalent or part thereof

Working hours:

37.5 hours per week (Monday to Friday)