Senior Account Manager

2 days left

02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Senior Account Manager

Location: London

Salary: £30,000 - £35,000 depending on experience with potential OTE

About us

Our client’s ethos is to support every learner, young person, entrepreneur and delivery partner to achieve their maximum potential and ensure that success is sustainable. Our client delivers government funded services across four key strands: Employment, Skills, Youth Provision and Enterprise. Through this broad portfolio of funding they support people of all ages, from a young person at risk of leaving education through to adults achieving Level 5 qualifications whilst in work and entrepreneurs seeking to grow their business.

Duties of the Senior Account Manager

  • To effectively engage with medium and large employers who have the capacity to take up multiple product/service offers from Prevista
  • To ensure employers are fully supported throughout their customer journey with Prevista and to unblock any delivery issues as they arise through liaison with internal teams
  • To maximise repeat sales from existing accounts through effective account management
  • To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals and telephone conversations
  • Maintain detailed records of employer intelligence on Prevista’s CRM system identified through an organisational needs analysis with each employer
  • Accurately forecast sales pipeline and manage end-to-end sales process with key accounts
  • Self-Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
  • Collaborate with the Marketing team to ensure engagement strategies are effectively delivered and targeted at key employers/sectors
  • To operate in a highly targeted sales environment, achieving monthly targets for various products/services
  • Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London
  • Ensure paperwork relating to products and services is completed accurately and in line with data protection and other quality standards
  • Support the team by referring leads as and when they arise
  • Attend scheduled meetings and aim for a 90% sales outcome
  • Take full responsibility for candidates’ initial assessment and sign-up
  • Ensure minimum of 70% conversion of sign-ups into starts

Requirements of the Senior Account Manager

  • Demonstrate a robust track record of effective/successful relationship management with large employers and have excellent communication and customer service skills
  • Previous experience engaging large and medium sized employers in terms of recruitment, training and organisational development
  • Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications
  • Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation
  • Excellent complaint handling skills and ability to identify and meet customers’ needs
  • Track record in developing own employer leads, working autonomously and within the team
  • Knowledge of the Government Work Programme, Skills and Enterprise agenda
  • Credible knowledge of challenges facing businesses across London
  • Understanding and sensitivity to the strategic business interests of key partners and stakeholders particularly the public sector
  • Demonstration of judgement, tact, flexibility, loyalty and commitment to the Company
  • Accurate, well presented written work; good reporting and data analysis skills
  • Ability to work under pressure and meet agreed targets