Collections Officers x 2 London Lending Company to £30k

Coast Specialist Recruitment
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

A Financial Services organisation based in the West End of London, has an opportunity for a Collections Consultant to join their team.

The successful candidate will liaise with all customers for the collection of outstanding mortgage and loan repayments.

Main Duties:

  • To liaise with all customers including those up to date and in arrears from 1 month to instruction of litigation action for the collection of outstanding mortgage and loan repayments.
  • Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
  • Take ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
  • Adherence to regulatory requirements and the Company’s internal policies and procedures are also a key responsibility of this role.
  • To work with customers and understand their financial circumstances so that a suitable payment arrangement can be agreed
  • Generate management information to detail / justify and determine the outstanding balance and the next steps
  • To monitor term expired account monthly


  • Previous collections experience in a Regulated environment essential
  • Financial Services experience essential
  • Excellent telephone manner essential
  • Ability to listen, empathise, negotiate and inspire confidence
  • Number literate
  • Good communication skills, both verbal and written
  • Time Management skills

If you would like to apply for this vacancy, please contact John Heffernan Director of Coast Specialist Recruitment.