Home Manager/ General Manager- Surrey- £95,000 Package-Luxury
JOB TITLE: GENERAL/HOME MANAGER
SALARY: £70k + 20% Performance Related Bonuses
LOCATION: Guildford, Surrey
First new Big role of 2017- (Healthcare) (Luxury Sector)- General Manager- Surrey- (Luxury Private Nursing Home Sector Client) £70,000 Basic + 25% Bonus :-) + Competitive pension scheme, Exceptional Life Insurance scheme, Free eye care tests and options for funding towards future spectacles if required, Cycle to work scheme, Savings on Childcare, Refer a friend and get a cash bonus, Study support, Holiday discounts, A variety of motor and retail related offers.
This role requires an inspirational leadership to deliver above the standards we have set already in Care Homes, although we are not as Corporate as many private homes, we are proud to say that we are the leading care home in a Luxury 5* setting, delivering the best in everything, Quality Care, Luxury Rooms, Empathic Nurses and Carers.
Our vision is to make a positive difference in the lives of each or our residents by providing a unique combination of person-centred care, excellent activities and food services within a beautiful living environment. This vision is at the centre of how we work and the decisions we take in order to deliver outstanding person-centred services in parallel with strong financial performance.
The General Manager is responsible for the overall management and success of the home. Success is measured through Key Performance Indicators (KPIs) including, but not limited to, financial results, customer satisfaction, team engagement, regulatory compliance and care quality as measured by our own internal Compliance Audit Programme as well as our Departmental Guidelines.
SPECIFIC DUTIES & RESPONSIBILITIES:
The General Manager is responsible for ensuring the highest standard of care is delivered to each resident within the home and that activities, housekeeping and catering services are consistently excellent. The General Manager manages the Head of Department for each of these functions. Engagement with residents and their families, and responding promptly to their queries and concerns, is ultimately the General Manager's responsibility. Ensuring compliance with our policies, practices and procedures with regard to the standard of care is of paramount
importance as is ensuring they are implemented correctly. The General Manager must aspire to achieve an excellent relationship with and report from the Care Quality Commission (CQC) setting the standard for senior care 24 General Manager Departmental Guidelines.
Core Fundamentals and Responsibilities:
- Sales leadership
- Cost control
- Customer focus
- Health and Safety
* General management experience
* Previous experience in the healthcare or long-term care industry
* Prior sales experience is desirable
* Clinical or medical knowledge is desirable
* Managing large teams of people
* Ability to manage multiple priorities effectively
* Strong planning and organisational skills
* Good communication skills
* The ability to build rapport with people, and display empathy and sensitivity where
* Passion for service to the elderly
KEY MANAGEMENT CAPABILITIES REQUIRED:
* Building a successful team
* Commercial awareness
* Developing people
* Driving results
* Embracing and facilitating change
* Planning and executing
* Networking and influencing
* Working well with supervisors (Operations Directors)