Desktop Support Engineer- SC Cleared-Contract role

Avance Consulting
05 Jan 2018
01 Feb 2018
Contract Type
Full Time
We have Multiple openings with a leading Global IT Consulting Organization for "Desktop Support Engineer". It's an immediate hire and planning to close it ASAP.
Job Title : Desktop Support EngineerLocation : Hinkley Point, UKJob Type : Contract roleJob description for the role of Desktop Support Engineer:Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated usersResponsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etcLog all customer contacts in CRM tool and take ownership of incidents to their desired conclusionInstallation of all applications and resetting passwords to all enterprise applicationsEscalate unresolved calls to various application and infrastructure support teamsParticipate in enterprise application release / maintenance activities on requestClosely monitor and meet ticket SLA targetsEffective time / task management, as well as the ability to be flexible and creative on any given taskOperating within a 24*7 Service Desk operation, as per agreed shift rotaWillingness to take on extra responsibility, as and when requiredResponsible for monitor and maintaining defined SLA’sAct as the designated backup for Incident Manager when reasonably instructed to do soQUALIFICATIONS, SKILLS & EXPERIENCE
Quantifiable experience of operating in a face paced moving client facing engagementIn depth quantifiable knowledge and hands on experience in troubleshooting IT related issuesConstantly seeks to improve technical knowledge and researches new product capabilitiesPossess excellent inter-personnel skillsPossess excellent soft skills, verbal and written communication skillsWillingness to participate and lead project meetings with the customer on requestBe certified Security ClearedEmployer details : The prospective employer is the Large Global IT Services giant. Provides opportunity for better performance, Reliability, Security, and Flexibility with good Bonus and Benefits Structure and have a good work Culture that everyone loves to work with.

We (Avance Consulting Services) are one amongst the UK’s fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in India (Gurgaon and Hyderabad) and UAE (Dubai).

Desktop Support Engineeropportunity is urgent and immediate please apply before it gets closed !

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