Account Manager

Jackie Wilsher Staff Service
Milton Keynes
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Account Manager
Milton Keynes
Full Time Permanent
£23,000 - £27,000 basic depending on experience plus bonus of £5,000-£10K

A new role has arisen for an experienced Sales Executive or Account Manager who is looking to work for a market leader in Milton Keynes.

The role is to maximise the retention of existing customer database, proactively contacting and developing relationships with existing customers and identifying opportunities to sell Choice or other Upgrade products.

The role:

Proactively contacting existing customers to establish and build a relationship.
Develop strong relationships with customers to enable you to promote products and customer support.
Point of contact to answer customer queries, resolution of problems and provide training to resolve re-occurring issues.
Pro-actively identify training opportunities to support the relationship and deliver over the telephone.
Ensure continuing levels of customer satisfaction by proactively making retention calls and encouraging use of additional products.
Identify opportunities and influence decision makers to purchase additional products.
Generating revenue through the sale of upgrade products.
Identifying sales opportunities for Account Managers which require face to face contact.
Recording information in relevant databases and ensure databases are kept up to date.
Ensure sound up to date excellent knowledge of products to deliver excellent customer service and maximise selling opportunities.

The skills required:

Excellent knowledge of products and services and be able to demonstrate the ability to deliver this knowledge and product training over the telephone.
Demonstrated experience of managing and dealing with customer expectations in accordance with Behaviours to ensure excellent customer service is delivered.
Excellent organisational skills with the ability to deliver personal work objectives whilst taking a pro-active approach to work and demonstrated experience of managing a busy workload.
Ability to manage competing demands arising from internal and external relationships.
Excellent verbal and written communication skills.
Demonstrated experience of working a target environment with a desire to achieve sales targets.
Driven to achieve personal and team objectives whilst demonstrating behaviours.
PC literacy - competent in using a PC particularly word, excel and company systems

Please apply now.