3rd Line Support - Infrastructure

5 days left

Hays Specialist Recruitment Limited
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Infrastructure cloud 3rd virtualisation vmware hyperv exchange ITIL microsoft windows 365 mimecast citrix

Infrastructure Support Technician - Watford

MSP Exchange Technician VMWare HyperV Storage Windows Server Cisco HP / Dell RDS IT Services Support Third 3rd

Your new company
Successful IT MSP with an aggressive growth rate and wealth of high end clients. The business consists of a dynamic and warming workforce specialising in cloud platform and software solutions;

  • Leading IT Service Provider specializing in cutting edge Microsoft & Cisco technologies
  • Diverse technology base
  • Large portfolio of clients with varied sized networks ranging from small business to enterprise
  • Strong reputation for customer service and best-practice solutions
  • SDI 4* Accreditation

Your new role
To ensure that the day to day technical escalation within the Managed Services are dealt with professionally and efficiently. This will include resolving 3rd line incidents, acting as final point of technical escalation for your specialist area, providing technical guidance and internal training as required;

Previous experience in a Managed Service Provider environment, supporting multiple client infrastructures is essential;

  • Deliver best practice call management: investigate, diagnose, detail and resolve complex incidents within an agreed fix time period
  • Closure of incidents. Once the client is satisfied, ensure relevant details are logged within the call
  • Identify repeat incidents as problems and assist in their resolution
  • Provide 3rd line support for incidents, problems & requests
  • Identify and document change requests
  • Provide proactive support and maintenance for company infrastructure and business continuity
  • Produce and update documentation for company systems
  • Provide training, support and advice for colleagues
  • Undertake communications with internal leadership teams

What you'll need to succeed

    • Wide-array of core technologies (Windows Server, Linux, Mac OSX, Exchange, Citrix, VMware (ESXi), Hyper-V, RDS, Mimecast)
    • Backup Systems (BackupExec, Veeam)
    • Unified Communications and Collaboration (Lync, Office 365 and Exchange, Office365)
    • Cloud technologies, desire to learn Azure
    • Network and Security support (TCP/Routing/Firewalls/Switching/VPN/Web filtering/AntiVirus)
    • SANs; NetApp, HP, Dell
    • Domain Services, Group policy, Active Directory, NTFS, ResFS, DNS, DHCP, RRAS, RADIUS

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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