Field Support Technician. North London, N16

XIST4 Recruitment
02 Feb 2017
02 Mar 2017
Contract Type
Full Time
Field Support Technician - Windows OS, MacOS, Office 365. North London

Salary: £25-35,000.

Area of coverage: 99% travel based around North/Central London customer base. The ideal candidate will reside within a 1 hour commute from N16.

The successful Field Support Technician must be highly customer / user focused. You will part of a company of 2+ people, so you must be comfortable working within a small business.

Field Support Technician - Key Skills:

- You will ideally reside within 1 hour commuting distance from N16 London.
- 2+ years relevant work experience.
- Must have previous Field Support / Field Service Engineering experience.
- Must be comfortable with a 99% mobile field support role, utilising public transport to travel to customers around North/Central London.
- Must have excellent customer / user support experience.
- Must be extremely professional.
- Must be comfortable working in a small company of just 2+ people.
- Strong technical support experience.
- Strong PC hardware / software support experience.
- General PC hardware faults. HDD scanning/recovery.
- Expertise in MS Operating Systems (e.g. Windows 7-10).
- Good MacOS experience
- Experience of some of the following;
- Google Apps platform
- Office 365
- Virus removal
- iPhone / Android smartphone support
- Teamviewer

- Must have good English verbal and written communication skills.
- Must be eligible to work in the UK.

About the Role:

Your role as the Field Support Technician will involve:

- Respond to emails, telephone calls and SMS messages from existing and prospective clients regarding support issues, costs, managed services and support contracts.

- Provide remote support via agreed software products.
- Provide on-site support for clients, using CRM tools for time recording and sign-offs.
- Provide a high level of technical support expertise to agreed SLA's.

For more information on this Field Support Technician role, please apply now for an interview.