Helpdesk Analyst 1st & 2nd line - Technology firm - Hampshire

3 days left

Ashdown Group
02 Feb 2017
02 Mar 2017
Contract Type
Full Time
An established technology firm is looking for a bright and motivated Junior Helpdesk Analyst (1st & 2nd line) to join their team based in the Eastleigh area, Hampshire (commutable from parts of Wiltshire).

The successful candidate will be part of a medium sized team and tasked with providing 1st line helpdesk / remote support for almost 200 clients with 5-350 users. The role will entail logging, diagnosing, resolving and escalating IT hardware and software support issues as well as maintaining the helpdesk software and updating user documentation.

In order to be suitable for this role you must have some experience working in a Junior Helpdesk Analyst, Trainee Service Desk Engineer, Entry-level First Line Support Analyst, Graduate IT Support Engineer or similar role. Solid technical knowledge is also required covering Windows 7 & 10 (configuration and support), MS Office 2010 as well as setting up, configuring and maintaining PCs and laptops. This would suit a driven candidate with the ability and interest to learn as the Helpdesk Analyst will be encouraged to study for certifications.

This is an excellent opportunity to join a technical team and gain experience across a range of environments. This Helpdesk Analyst (1st & 2nd line) role is paying up to £22,000 depending on experience plus excellent career progression opportunities.

When you apply for this Helpdesk Analyst (1st & 2nd line) position please ensure that you include all relevant skills and experience to stand the best chance of securing an interview. Please send a WORD CV indicating reference number ASH15465JJ in the subject line of your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.