Customer Service / Technical Support Executive

Location
Witney
Salary
£22000 - £28000 per annum
Posted
02 Feb 2017
Closes
02 Mar 2017
Ref
00064219
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Customer Service and Technical Support Executive - Scientific

Working for an Oxfordshire based, market leader in scientific instruments for X-ray Crystallography, you'll be helping to support and develop customer relationships across the world.

Due to continued expansion, they are looking for a customer service or technical support professional with a scientific or engineering background, to help support their range of scientific equipment in biochemistry, chemistry, physics and material laboratories worldwide.

As a key member of their customer-facing team you'll be involved in a variety of different challenges, from handling technical support and logistical issues to representing the company at international conferences and exhibitions. In return you'll receive a great salary package, relevant training, contributory pension scheme and performance related bonuses.

Who they are:

They are the global market leader in the design and manufacture of cooling systems for X-ray crystallography. Their low temperature devices are used in companies, university laboratories and research institutes around the world, in applications from drug discovery to materials research.

Who you are:

- You will ideally have experience in a technical support, sales or customer service role; you are comfortable with dealing with customers by phone, email and face-to-face.
- You are interested in, and have a desire to learn about complex scientific equipment.
- You're an excellent communicator with the ability to relay complex information in a digestible manner to international customers.
- You don't get frustrated by problems, instead seeing them as intellectual challenges
- You have a minimum of a bachelor's degree in either a science or engineering subject
- You are highly organized, efficient and able to manage multiple tasks.

They are looking for a pro-active, confident and driven individual to be part of their fantastic team. If that's you - then apply today.

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