Parts Advisor

£23000 - £30000 per annum
02 Feb 2017
02 Mar 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
This is an opportunity to join a leading supplier of genuine Ford, Citroen, Peugeot, Chrysler, Fiat and Alfa Romeo parts distributing throughout the UK.

Their customers are at the very heart of what they do and how they do things. To achieve this they employ exceptional people who are able to demonstrate their core values of trust, integrity, teamwork, people who are committed to doing a really good job.

They are currently recruiting for a full time Parts Advisor for their main dealer site in Uxbridge, Middlesex, UB8.

Working in this busy motor parts dealer you role will be dealing with both retail and trade customers to source the right Parts for the customer's needs.

This role will entail general duties within the parts department so whether it's booking in parts, dealing with customers over the phone, by email, fax or at the front counter. As you are representing the brand you must always be smart and professional in manner.

They are looking for either someone with proven experience within the Parts department gained in a Franchised Dealer environment.

Candidates need to have recent Main Dealer/Factor experience.

Working Hours will be Monday to Friday - 08:00am - 5:30pm and every other Saturday 08:30am - 12:00pm.

- You will be working with a close team who are thoroughly committed to delivering an excellent Parts service.
- You will need to be a strong all-rounder and understand all aspects of a parts department, from goods-in processes, parts identification, order processes, perpetual stock checking, stock rotation, parts returns and liaising with customers over parts related matters.
- You will be customer focused, and able to prioritise your workload to ensure you meet Trade customer's expectations.
- You have a good technical / mechanical understanding to aide your parts identification / up-sell technique.

About You:

You must have Parts Advisor experience within a franchised motor dealership.

This is a hands-on role, you will be liaising with all departments.

Key Responsibilities:
- Capture and entry of customer data & administration
- Processing customer orders
- Resolving customer queries face-to-face, on the telephone and via email
- Ensuring the highest level of customer service

The Candidate:
- Excellent telephone manner
- Enthusiastic and a team player
- Self-motivated
- Committed and a positive attitude

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