Third Party Personal Injury Claims Handler

1st Choice Rec
Milton Keynes
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Third Party Personal Injury Claims Handler

Location: Milton Keynes

Salary: £26,000 per annum

Hours: Monday-Friday 9:00-17:00 (1 hour lunch)

We are recruiting for a Third Party Personal Injury Claims Handler to join our busy department. This is a fantastic opportunity for the right candidates to join our well established and experienced team in the most efficient manner to achieve business objectives and team targets. Ensuring all work carried out is to a high professional standard.

Key Responsibilities:

  • Dealing with telephone queries, day to day within agreed service criteria.
  • Processing invoices, both interim and finals, referring where necessary.
  • Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
  • Dealing with and liaising with insurers and policy holders as appropriate.
  • Ensure work prioritised effectively.
  • Case ownership – to deal with claim from beginning to end, referring upwards in accordance with Licencing levels.
  • Awareness of and compliance with service criteria throughout work.
  • Ensure personal targets are met.

Knowledge and Skills Required:

  • Solid history of Motor AD/TP/PI claims handling.
  • Excellent customer service and communication skills.
  • Reactive – responding to daily caseloads as dictated by customer requirements.
  • Proactive – helping to enhance customer service, quality and ensure targets are met.
  • Experience of Fraud, Total Loss & Property Damage
  • Ability to work on own initiative
  • Ability to demonstrate attention to detail and accuracy
  • Ability to work as an individual and as part of a team
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Enjoys work and has a positive impact on others
  • Builds and maintains positive relationships within and across the team
  • Responsible for own personal and professional development and advancement.

In addition to the above, the jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

If you are looking for an exciting career and are interested in being part of a successful and growing business, apply today!

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.