Customer Advice and Information Officer for Regulatory Body

Recruiter
Ritz Recruitment Ltd
Location
London
Salary
21806.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

A healthcare regulatory body based in the heart of the West End is currently recruiting a Customer Advice and Information Officer on a permanent basis

  • Respond professionally to telephone and written queries from members of the public, registrants and other organisations about the organisation`s role, functions and procedures.
  • Field and forward more complex queries for administrative follow-up, where appropriate, ensuring that requests are adequately and efficiently referred within the organisation.
  • Identify and record issues raised by enquirers to assist the organisation fulfil its functions and deliver a high standard of customer service.
  • Provide reception services at the company`s offices.
  • Keep up to date on the company`s guidance and policies.
  • Keep up date with the latest developments in other organisations where the Council`s customers may need to contact for further information.
  • Enter and retrieve information from bespoke Council and department databases, and carry out routine maintenance and updating of these databases as required.
  • Use manual and electronic systems to ensure accurate record-keeping, and work within agreed principles and policy to ensure that data storage is pertinent and reliable.

Candidates MUST have a background within a busy customer focused environment, either within housing legislation or a regulatory body, have a high standard of written and spoken English for responding to written and telephone queries clearly and accurately, experience of responding to a high and varied workload, including telephone calls and emails and must be used to working in a deadline driven environment.

Ritz Rec (Emp Agy)

Please note, all successful interviewees will need to provide a Supporting Statement.

All applications will need to be in by Friday 3rd February 2017

Due to high volume of CV`s received, we will only contact successful candidates.