Trading Support - Tier 1 Broker

Recruiter
Market Talent Ltd
Location
London
Salary
32000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

My client is seeking an intelligent, upbeat and enthusiastic individual with strong mental arithmetic skills to join their Tier 1 Prestigious Broker.

ROLE DESCRIPTION BELOW

The primary function is to deliver world-class support to the business's prestigious global client base. My client is seeking naturally passionate and enthusiastic individuals to assist with their client's needs while expressing a desire to grow within the financial markets.

Additional tasks include trade dispute resolution, supporting our various technical & mobile platforms, as well as generally assisting with any client queries that arise.

Responsibilities

  • Relay product knowledge on a wide range of markets including Equities, Bonds and Money markets, Options, Indices, Commodities, FX, and other OTC derivatives.
  • Utilise excellent communication skills to respond to a wide range of customer service queries by e-mail, telephone and social media.
  • Proactively conversing with all clients regarding the financial markets and the business's latest innovations.
  • Ability to resolve trade disputes in a calm and professional manner.
  • Capable of dealing with high net worth individuals, corporate/ institutional clients whilst being efficient and professional at all times in order to maintain the highest levels of client satisfaction.
  • Have the ability to articulate complex situations and ideas to clients.
  • Responding to client queries via email and over the telephone and while providing excellent customer service and satisfaction.


Additional Skills

  • Fluent English speaking and writing skills (Essential)
  • Degree - Level Education (ANY subject)
  • Excellent telephone manner
  • Previous client services / sales experience (telephone based)
  • High level of Mathematics skills