Head Concierge High End Residential Building

Abbatt Property Services
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Head Concierge High End Residential Building

Central London

Monday to Friday

£26,000 - £28,000



To assume responsibility for the assistance of the front of house management at Bow Quarter. To supervise, monitor all front of house personnel to ensure that the highest customer service is a priority at the building. To liaise with Clients and Managing Agents personnel, contractors and specialists as required.

Main Duties and Responsibilities

  • To inspect, on a daily/nightly basis, all internal areas of the private residential buildings and report any defects, security or health and safety concerns to the Estate Manager.
  • To set an example for other staff members by being courteous and helpful to all occupiers in addition to members of the public, other staff, guests, and to contractors employed on the estate.
  • To enter all relevant comments/details in the concierge log.
  • To liaise with the estate security team on all security matters.
  • To receive and keep safe registered mail and deliveries for residents.
  • To ensure deal with all general telephone enquiries and log messages.
  • To ensure the development is a well-managed, safe, clean and secure environment in which to live and work.
  • To enter all relevant comments/details in the development logs.
  • To have an in depth working knowledge of the development.
  • Health and Safety
  • To ensure that all incidents or accidents are logged accordingly.
  • To adopt and implement the procedures directed by the Managing Agent or their Health and Safety Consultant.
  • To assist with the annual fire and health and safety risk assessments.
  • To ensure CCTV cameras are monitored (where possible) and images saved as necessary.
  • Sustainability
  • To promote sustainability initiatives as directed by the Managing Agent.
  • Concierge services
  • To supervise any keys which may be held. To ensure that they are correctly logged in and out in accordance with agreed procedures.
  • To receive and keep safe registered mail and deliveries for residents.
  • To manage and facilitation the provision of a dry cleaning service.
  • Repairs and Maintenance
  • To change all defective light bulbs where appropriate. Where light bulbs are inaccessible they should be logged and reported to the Estate Manager or Property Manager so that appropriate action may be organised.
  • Monitor contractors working within the common areas, ensuring they log in /out and take appropriate action to notify residents and protect the communal areas.