Phone based Customer Service Consultant - Swindon
Location - Nationwide Building Society, Windmill Hill Business Park, Swindon
Hours - Our contact centre is open 24 hours, 7 days a week. The current hours for this role will be on a flexible rotation between 6am-10pm Monday through to Sunday. 35 hours per week
Basic Salary £14,500 (OTE £16,500) plus benefits and uncapped bonus
A more challenging role
Talking to our customers on the telephone, you'll provide an exceptional level of service as you help them to manage their finances. It's a targeted role, where you will be required to generate new leads for our Sales Consultants whether you're supplying them with account information or processing an overdraft request, you'll need to think about which of our other products they may benefit from. It's a challenging but supportive environment and we can offer you all the training you'll need to succeed. Not to mention varied shift patterns and great bonus potential.
A more talented person
Each customer is an individual and the way you communicate with them directly affects how they think and feel about us. You'll need the ability to listen, empathise and inspire confidence as you provide advice and identify how else they could benefit from our award-winning portfolio of products. Good PC skills are essential along with a commitment to driving sales through great service.
An employer you're proud of
Our mutual status means we're here to benefit customers, not shareholders. Our commitment to customers, not shareholders, has always been what sets us apart from our competitors. And now, more than ever, our reputation for being open, honest and trustworthy is helping us go from strength to strength. Underpinning it all is a commercial operation that never stands still. We're always thinking ahead, aiming higher and sharpening our competitive edge. That's why we invest in people who are not only proud of what we stand for, but who also have the talent and drive to boost our performance still further.
The rewards you deserve
You put a lot into your work. But you also know you get a great deal in return. Help us continue to offer customers the best possible experience, and we'll give you all the support, recognition and rewards you've come to expect, including plenty of scope for development and growth.