Client Services

4 days left

02 Feb 2017
02 Mar 2017
Contract Type
Full Time
Are you seeking a fast-paced, varied role within a company who offer genuine progression prospects? Do you have at least 1 years’ corporate call centre or phone-based experience, ideally within the financial services? Are you looking to develop your skills within a company who offer both personal and professional development? Are you self-motivated, ambitious and hardworking?

If so – please read on:-

Key Responsibilities:
- Take incoming phone calls within agreed performance and quality standards
- Demonstrate high levels of customer focus
- Ensure calls are resolved to the satisfaction of the customer and the company.
- Remain highly motivated and focused towards achieving set individual, department and company performance goals
- Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
- Explain relevant products and procedures clearly and simply whilst promoting the brand values
- Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
- Recognising ‘key signals’ from customers or enquirers so as to proactively promote products and services
- Utilise the “Treating Customers Fairly” framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complaint
- Develop a strong understanding of products, procedures, systems and customer needs through receiving relevant training.

Benefits Include:
• Comprehensive initial training and on-going professional development
• Onsite parking / inclusive shuttle service from local train stations
• Subsidised onsite canteen / café
• Genuine progression prospects
• Opportunity for overtime and Time and a Half pay
• Support in achieving recognised qualifications e.g. IOC

Essential Experience / Qualifications:
• A minimum of 1 years’ experience within a corporate phone-based environment / call centre.
• Customer Service experience within the financial services e.g. Retail Banking, Insurance, Investments
• A-Levels or equivalent
• Ability to communicate clearly and articulately
• Comfortable in working in a structured environment
• Ability to work well under pressure and to take initiative to escalate issues as appropriate
• Confident and enthusiastic telephone manner
• Be able to commute to Redhill, Sutton or Kingswood station

Highly Desired:
• A working knowledge of PEPs, Pensions, ISAs and other financial products.

Reed Specialist Recruitment Limited is an employment agency and employment business