Application Support Technician x 2
1 x Fixed Term (9 months maternity cover) - Full time
1 x Permanent - Full time
Salary: £30,300- £34,000
What it’s about
We are currently seeking a talented customer service professional to join the Application Support team, who support customers using our bespoke developed software systems and websites. If you have a passion for customer service and an avid interest in technology and the web, you’ll be a great match for this position!
What you’ll be doing
Reporting to the Application Support Manager, your day to day responsibilities will include:
• Resolving customer support requests for Cambridge English systems
• Writing knowledgebase articles, user guides and FAQs for systems
• Testing new releases of systems and reporting defects
• Developing training materials and delivering training sessions to customers
As an Application Support Technician, you’ll be part of an enthusiastic and friendly team in a supportive environment. Full training in all of our systems and support procedures will be provided.
What we’re looking for
The ideal candidate will have fantastic customer service skills, troubleshooting and analytical skills, the ability to prioritise work whilst keeping customers up to date, and be able to remain calm in a crisis. You’ll be able to explain complex technical situations to customers in clear and simple terms, and be able to confidently and calmly reassure them when things go wrong.
You will be educated at least to A-level standard and will have outstanding written and verbal communication skills. Any previous work experience in technical support capacity would be an advantage. You must be confident, enthusiastic and able to work in a high pressure environment as part of a close-knit team.
Due to the organisation’s global customer base, you must be flexible enough to provide out-of-hours support on a rotational basis, along with some overtime work in the evenings and at weekends.
The team is not an IT department - however, you will need to have a sound grounding in technology, and knowledge of some or all of the following areas would be an advantage:
• Desktop and server operating systems
• Networks and network management
• Web-based applications and supporting technologies
Who we are
Cambridge English Language Assessment is a part of Cambridge Assessment, a department of the University of Cambridge. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.
This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.
• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay and childcare voucher scheme
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens
• Support for professional qualifications
The closing date for receipt of applications is 05 February and interviews will be held on 13 February 2017.
To find out more about this role please view the job description or to apply, please upload your covering letter and CV.
As part of your recruitment process you will be required to undergo a background screening. This will be carried out by our selected supplier, Credence Background Screening Limited.