Credit Control Team Leader

Recruiter
Talent Staffing Ltd
Location
London
Salary
37500.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Our client are a large international Media firm with an EMEA HQ based in London. This role will be working within the Finance and reporting team and reporting to the Billing & Collections Manager. You will supervise a team of 3 Credit Controllers on a day-to-day basis. Manage collection of outstanding debt for the EMEA ledger and ensure customers adhere to their agreed payment terms. Other key aspects of the role will be to provide a high level of customer service for both internal and external customers, by effective management of customer account and invoice disputes and prompt escalation of issues within agreed SLAs for the department. This role will require a candidate thats speaks POLISH as you will have responibility for this Territory. This role is covering a secondment for 10 months but could extend

KEY DUTIES AND RESPONSIBILITIES

  • All aspects of supervising and mentoring a team of 3 Credit Controllers for the EMEA Regions.
  • Achievement of DSO reduction and cash collection targets by the effective collection of outstanding debt for the designated EMEA region of the business within agreed payment terms.
  • Regular ledger reviews with Credit Controllers and escalating issues to the manager as appropriate.
  • Work closely with EMEA Sales teams to support sales for the business by providing a high level of Customer Service for all customers, with a particular focus on Key Accounts for the business.
  • Effective management of the automated collection function, including Dunning letters and outsourcing to external Debt Collection Agents.
  • Effective management of account/invoice disputes, both with internal and external customers so that disputes are resolved within agreed SLAs.
  • As per collection strategies defined, escalation of debt and recommendations for account blocks where appropriate.
  • Identification of bad debt and preparation of documentation as appropriate.
  • Monthly reporting of debtors ageing and dispute management.
  • Assist with KPIs and cash forecasting.
  • Managing the withholding tax process and preparation of required tax documentation.

QUALIFICATIONS, SKILLS & WORK EXPERIENCE REQUIRED

ESSENTIAL

DESIRABLE

Experience supervising a team of Credit Controllers within an EMEA collections environment

Minimum GCSE English and Maths

A Level or higher in Maths

Experience of working with an automated collections software tool such as Get Paid, Ero57 (Moreton Smith) etc

Intermediate Excel and Word

ICM qualification

Strong track record of DSO and aged debt reduction

Excellent Customer Service Skills

LANGUAGES REQUIRED:

ESSENTIAL

DESIRABLE

All roles require fluent written and spoken English

Written and spoken fluency in Polish.

Fluency in other European languages