Italian Speaking Online Support Coordinator

4 days left

Recruiter
Language Recruitment Services Ltd
Location
London
Salary
30000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

Italian Speaking Online Support Coordinator

Location London
Contract: 6 months - Perm

Ref:NH114149

Salary: Excellent plus benefits £30,000 per annum

Our client, a high profile software company based in London, is currently seeking an Italian speaking Online Support Coordinator to work within their busy Consumer Experience team.

This is a varied and challenging role which would suit self-motivated, organised and customer-focused individuals who thrive in a team environment. Candidates must have a passion for gaming and on-line communication in order to succeed in this role.

Responsibilities:

Your main focus will be to coordinate technical support answers within the online community, your main daily tasks will include:

*Ensuring answers to popular questions are easily accessible online

*Identifying and tackling support issues or "hotspots" and to alleviate call centre spikes

*Escalating support issues and disputes

*Engage with consumers through social media channels

*Monitor and review user generated content (text, video, audio and image content within the context of online support)

*Developing expertise in the products, the brand and support trends in the industry

*Market research into child protection issues online

*Monitoring industry and consumer feedback across social channels

Requirements

*Fluency in Italian and English (written and spoken)

*Proven experience in customer support, ideally over 3 years solid experience

*Strong writing and documentation skills are essential as well as expertise in social media

*Knowledge of gaming (console and on-line)

*Excellent communication and IT skills

*Lotus Notes, experience of Lithium or Bulletin Board/Forum products, WebTrends, RightNow, Qlikview an advantage

Shifts: Monday to Friday 9-5.30pm - 37.5 hours per week, (flexible with shift cover to include early and late shifts starting at 10am and 9pm -some work from home may be required

Please send your CV in word format to the email address quoted, other formats will not be accepted

Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK
Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is an Equal Opportunities Employer

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