French Speaking Help Desk Engineer

French Selection UK
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

French Speaking Help Desk Engineer
Technical Support, Service Support, Helpdesk, IT, Software, Software Support, Technical Software, Software Implementation, Software Management, Output Communications Systems, Oracle, SQL Server, Microsoft, Windows 2008, Windows 2012,ERP,SAP, IT programming, JavaScript, Java, Server installation, Testing, Remote upgrades, Document Management, Customer Service, Client Support, Customer Care, Fluent in French
Salary: £25k to £30k pa DOE
Location: Cambridge, Cambridgeshire
At commutable distance by car from Foxton, Huntingdon, Bishop’s Stortford, Harlow, St Neots, Newmarket, Haverhill, Cambridgeshire, Hertfordshire, Bedfordshire, Essex,M11, A10
Ref: C256TP

*** Career opportunity/progression into more senior roles ***
*** Open to French Speaking graduate eager to learn and progress ***

Please visit the French Selection UK website, vacancies section, search job reference: C256TP
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established international company developing, providing and implementing business solutions

Main Duties:
To provide technical support to end users - SME to Multinational, dealers and software houses.

The Role:
- To provide technical support and advice to end users - SME to Multinational, dealers and software houses) mainly via telephone
- To provide technical support & systems administration via telephone and e-mail to clients
- To identify faults, analyse problems and resolves issues to ensure customer’s satisfaction
- To log and report progress to line manager
- To provide testing , mapping, remote upgrades and installation to end users
- To guaranty that reported problems are dealt with professionally and in a timely manner
- To define appropriate solutions
- To acquire full products range knowledge

The Candidate:
- Fluent in French and English (Spoken and Written)
- A solid understanding of IT/ computers/ software IS ESSENTIAL
- Technical awareness with Networking and Microsoft environment(Windows 2008 and 2012) IS ESSENTIAL
- Basic programming understanding IS ESSENTIAL
- Confident, proactive & dynamic
- Quick thinking & True problem solver with a logical approach
- A strong team player, keen to learn cutting edge technologies
- Excellent and professional communication skills
- JavaScript knowledge is highly desirable
- Desirable but not essential: Working knowledge of SQL Server/Oracle/ printing or output communications systems / Corporate ERP and accounting systems/ technical internet

Salary: £25k to £30k pa DOE

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.