Client Engagement Executive, Financial Publishing

Recruiter
Barran Graduate Recruitment Ltd
Location
London
Salary
21500.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Our client is the leading information provider of market intelligence to the global alternative asset classes via their Publishing, Research & Analytics and Events divisions, based across three continents. They have an exciting new opportunity for a Graduate with first-class communication skills to join their client management team. You will be responsible for engaging subscribers over the phone & via product demonstrations, whilst displaying an understanding of the market, competitive services and how the company can support their clients further. Based in London, this role is primarily desk based with the opportunity for face to face meetings and travel. Responsibilities will include: Utilise the analytics tools available, in order to identify 'at risk’ accounts within distinct client groups. Track and benchmark these groups in order to report on progress made on client engagement on a monthly basis Make intelligent use of admin systems & staff insight in order to efficiently determine the best approach to engage the client & then action. Report weekly on activity to demonstrate client engagement and delivery on expectations Book sessions daily with 'at risk’ subscribers. Prepare for appointments - this will include brief research on the client, as well as identification of relevant profiles/articles in advance to best showcase how greater usage of the online service might benefit the user Determine whether the Financial Researchers could play a more proactive role with a particular client & proactively take a lead in connecting the teams where this is the case. Similarly, be alive to potential commercial opportunities (ie; upgrades/additional users/new titles/conference attendance etc) and facilitate the introduction of a Sales Executive to pursue the opportunity Maintain up-to-date records daily to ensure that all contact with 'at risk’ clients, also competitor information etc is recorded correctly and evaluated. The software currently used for this purpose is Microsoft CRM. Write up key points of your client engagement against the Contact in CRM. Support the subscription team by ensuring nominated users, both new and at the point of renewal, are set up with the correct level of access As time and resources allow, take on other related projects such as promoting usage within the conference delegate pool and new registrant pool, with the similar aim of driving client engagement with our suite of online information services Liaise with colleagues so as to keep fully up-to-date with all the latest product related developments and provide constructive feedback the ideal candidate will be a 1st class communicator with strong organization and team playing skills. A dynamic graduate with some experience of working in sales or client services would fit in well. For further information on this role please send a copy of your CV