Renewals negotiator

Recruiter
Cavendish Careers
Location
London
Salary
18000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Renewals Consultant - North Acton

Are you looking to start a career in Property? Do you have Customer Service, Administration or Property Management experience and want to work for a very well respected agent in London?

Founded in 2000 by a team of highly experienced UK property experts, our Client has grown to be one of the countries? leading privately owned Estate Agencies, spanning all postcodes in London from tube zones 1-6. Their Head Office is in North Acton with branches strategically placed across London to efficiently manage thousands of apartments in hundreds of the finest developments. They are now looking for someone to join their Head Office in North Acton as a Renewals Consultant.

To be successful for this position you will need to show the following:

  • Ability to communicate effectively at all levels via telephone, letter, e-mail and in person
  • Experience of dealing with customers in any service sector would be beneficial
  • Outstanding organizational and prioritisation skills
  • Ability to work on own initiative as well as being a strong member in the team
  • Thorough knowledge of the London property market
  • Exceptional understanding of the company core values and vision
  • Ability to work effectively under pressure, multi-tasking, and manage time to meet strict deadlines
  • Commitment to provide the highest level of customer service
  • Self-motivation with a ‘can do? attitude
  • A professional, positive, ambitious and enthusiastic approach. –
  • High accuracy and attention to detail
  • Computer literacy, including Word, Microsoft Outlook and Excel
  • NFOPP qualified (or undertake to qualify within the probationary period)

For the role, you will be required to:

  • Represent the company in all aspects of the working environment, showing dedication, professionalism and honesty
  • Approach Landlords and Tenants 2-3 months in advance allowing enough time to secure the renewal
  • Have a good understanding of the market value to be able to advise pricing for all properties throughout London
  • Negotiating and providing evidence (comparable, best price guide) to both Landlord and Tenant
  • Maintain regular and effective communication between both parties -Ensure smooth communication across Departments
  • Provide Clients with exceptional support and customer service throughout the renewal process and make sure to satisfy their expectations as much as possible
  • Follow all standard operating procedures in place
  • Keep up strong teamwork -Ensure that all relevant documentation is completed and received being signed before the renewals start date
  • Actively support and motivate the team members in achieving the highest levels of customer service feedback from Clients, Customers and colleagues
  • Manage, maintain and develop relationships with both Landlords and Tenants -Look for new business opportunities

You will benefit from the following:

  • Competitive salary
  • Career progression
  • Quarterly Bonus's
  • Christmas/ Summer Parties
  • Vouchers for Christmas and Birthday
  • Free Gym Membership after 1 year
  • NFOPP qualification
  • Coaching and Management training
  • Mon – Fri 9am – 5.30pm