Service Delivery Controller

3 days left

Mansion House Recruitment Limited
Milton Keynes
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

This highly respected Insurer based in Milton Keynes is seeking a Service Delivery Controller. Reporting into the Service Delivery Manager, your main responsibility will be to ensure that the Company's internal IT department delivers against its internal & contractual service obligations.

Key responsibilities:

  • Implement and manage KPIs for performance of the service to customers, ensuring the formal Service Levels are achieved and where service performance falls short, implement action plans to address
  • You will be the company internal representation for the IT department at customer service review meetings to update on service performance, initiatives and any issues that are outstanding
  • Manage small project that will change or extend the company internal IT services provided to company users
  • Ensure proper service management systems are defined and implemented to ensure effective delivery of the services.


  • Minimum of 3 years IT service management experience in a customer service oriented environment
  • A full understanding of IT service Delivery
  • Knowledge and appreciation of Prince2 methodology
  • Strong leaderships skills
  • Excellent problem solving skills
  • You must be already or are prepared to study for the relevant IS Qualification (e.g. ITIL Expert)
  • Educated to a minimum Degree or equivalent