Service Delivery Controller

3 days left

Recruiter
Mansion House Recruitment Limited
Location
Milton Keynes
Salary
41000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

This highly respected Insurer based in Milton Keynes is seeking a Service Delivery Controller. Reporting into the Service Delivery Manager, your main responsibility will be to ensure that the Company's internal IT department delivers against its internal & contractual service obligations.

Key responsibilities:

  • Implement and manage KPIs for performance of the service to customers, ensuring the formal Service Levels are achieved and where service performance falls short, implement action plans to address
  • You will be the company internal representation for the IT department at customer service review meetings to update on service performance, initiatives and any issues that are outstanding
  • Manage small project that will change or extend the company internal IT services provided to company users
  • Ensure proper service management systems are defined and implemented to ensure effective delivery of the services.

Essential:

  • Minimum of 3 years IT service management experience in a customer service oriented environment
  • A full understanding of IT service Delivery
  • Knowledge and appreciation of Prince2 methodology
  • Strong leaderships skills
  • Excellent problem solving skills
  • You must be already or are prepared to study for the relevant IS Qualification (e.g. ITIL Expert)
  • Educated to a minimum Degree or equivalent