Customer Service Executive

02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Position Overview

Responsible for providing support to back and front office departments and resolving customer queries.

Key responsibilities

Your responsibilities will include:

  • Responding to RationalFX and Xendpay Customer Service queries
  • Incoming Customer Service calls and Contact us queries
  • Helping to support and manage middle office requests, such as:

- Approving and attaching new beneficiary details to payment instructions

- Investigating incorrect beneficiary details

- Investigating Return of Funds notices

- Starting and managing payment traces - liaising with both banks and clients

- Liaising with banks to resolve any queries and further information requests

- Managing the Middle Office email inbox

  • Initial contact for complaints and complaints handling
  • Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure that positive customer relations are maintained
  • Primary support for both the Front and Back office teams

The ideal candidate

  • Previous customer service and/or middle office experience in an office environment
  • Knowledge of payment formats such as Swift, Bacs, and Chaps
  • Knowledge of
  • Understanding of foreign exchange and financial services
  • Ability to manage multiple projects and tasks concurrently
  • Proficient with MS Office software, especially Excel, Word and Outlook
  • Strong attention to detail and accuracy in high pressure situations
  • Ability to work well under pressure
  • Strong work ethic - enthusiastic, motivated and proactive approach to work
  • Ability to manage time effectively, set priorities and meet deadlines


In return, we offer a desirable benefits package including holiday exchange, cycle to work, childcare vouchers, season ticket loans and did we mention drinks on a Friday!

About Us

RationalFX is one of the fastest growing, independent foreign exchange and money transfer companies in the UK, and is located in Canary Wharf, London. RationalFX (, along with its money remittance brand Xendpay (, are FCA authorised and have handled over $10 Billion in transactions. The company employs approximately 80 people and has strong growth plans for the future; this is an exciting time for the company and a great time for talented and motivated individuals to become part of the team.