Customer Relations Associate

Recruiter
Reed
Location
Tadworth
Salary
21500.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time
Would you like to join one of the world’s most successful investment solution providers who, looking ahead, believe their best is yet to come?

With experience that spans over 50 years and a presence in over 20 countries, they pride themselves on offering outstanding investment management solutions and client services internationally and have a vision to build strong customer relationships and a superior, highly satisfied group of employees.

They are currently recruiting for exceptional candidates who have prior experience within a corporate contact centre or financial service to join them on their esteemed Customer Relations team.

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Essential:
- Have previous experience with a corporate contact / call centre or financial services based organisation (e.g - insurance, retail banking etc)
- Possess exceptional communication skills - both written and verbal.
- Ability to work under pressure and to tight deadlines.
- Problem solver with keen analytical skills.
- Be able to commute to Redhill, Sutton or Kingswood station

Highly Desired:

- Educated to a degree level, however alternatives may also be considered.
- A working knowledge of PEPs, Pensions, ISAs and other financial products.

Reed Specialist Recruitment Limited is an employment agency and employment business