Employment Key Worker (hospitality, retail and tourism)

Twin Group
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Employment Key Worker required for an immediate start.

Twin Group is an award winning provider of education, travel, work experience and employment services based in South East London. Twin Employment and Training is one of the leading Welfare to Work Providers in the London area and also specialises in offering flexible training options to suit the needs of a wide range of learners.

We are currently recruiting for an Employment Key Worker.

This role will have a direct impact on the life opportunities of our clients. As an Employment Key Worker, you will be working directly with clients to enable them to gain employment or training within the fields of hospitality, retail or tourism.

Day to day you will be working with clients of all abilities - providing coaching, support, creating action plans, identifying training needs and preparing clients for work experience in their chosen sector. Above all, this is a tailored service designed to address individual needs, enabling clients to overcome barriers and develop skills to support job readiness.

You should have worked in a similar employability support role. You will need to be used to caseload management, be able to prioritise your work and be used to working within a target driven environment.

The ultimate aim of the project is to provide support, challenge, guide and coach your caseload to support them into secure, long term, sustainable employment or training.

What we can offer you:

  • £25,000 per annum,

  • excellent career prospects

You will be expected to:

  • Establish rapport and build a challenging and supportive relationship with your clients

  • Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness and they are moved on to employment/training or an apprenticeship within an 8 week period.

  • Address customer’s personal and contextual constraints to employment, implementing action plans, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment within the hospitality, retail and tourism industry.

  • Directly deliver employment support, including job search guidance, CV writing, soft-skills development and motivational sessions particularly focused around hospitality, retail and tourism.

  • Identify, structure and recommend vacancy and training solutions, to meet the specific needs of customers and employers.

  • Provide advice, guidance and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment

  • Develop relationships and networks with key stakeholders including employers, jobcentre teams, local authorities, and training providers to ensure smooth operation of all processes

  • Maintain paperwork and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

You will need to display the following personal attributes:

  • The ability to build rapport and work effectively with individuals in challenging circumstances

  • Excellent communicator at all levels and in varying situations in a sensitive and appropriate manner

  • Works under pressure

  • Skilled negotiator

  • Excellent organisation skills

  • Self-motivated, trustworthy and determined with a desire to succeed

  • Target focused

  • Committed to continuous improvement - personal and organisational

  • Flexible and thrives in a complex and demanding environment

You will have:

  • Experience of working in a customer focused, results driven environment.

  • Experience of working in hospitality, tourism or retail.

  • Experience of working on outreach work, with a variety of groups, some of which may be considered vulnerable.

  • Knowledge of the range and application of engagement techniques

  • Experience of working with customers and progressing them to achieving sustainable employment within hospitality, retail and tourism.

  • Knowledge of the local labour market, specifically within hospitality, retail and tourism.

  • Experience of appropriate IT systems i.e. PICS, Maytas, Access, Excel

  • IAG qualifications level 3 (completed or working towards) essential

The successful candidate must be able to work in the UK.

We regret that unsuccessful candidates will not be contacted.

Twin Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced disclosure via the CRB, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.