2nd Line Support Analyst

First 4 Personnel (& Temps) Ltd
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

2nd Line Support Analyst


Up to £25,000 plus benefits

An established Company is seeking to grow their IT support team with a 2nd Line Support Analyst.

Skills required:-

  • At least 2 years experience working within a 2nd line support role
  • Microsoft Windows Server Administration and troubleshooting - Windows 2008 and 2012 User, Groups and Service accounts
  • Microsoft Exchange Administration and troubleshooting
  • ITIL Foundation qualification
  • Demonstrable experience of installing, maintaining and support new applications
  • Microsoft SQL Server Administration
  • Mitel phone system administration
  • VM Ware

The duties will entail:-

  • Action, track and monitor calls within the incident management database to the point of closure
  • Liaise with external resource where necessary to resolve issues with third party applications
  • Ensure all calls are administered in accordance with the agreed SLAs
  • Monitor performance of all Company IT systems and services
  • Perform Administration, Security and troubleshooting of the company's infrastructure environment e.g Windows Active Directory, Exchange, Azure and other business applications
  • Work with the IT management team to identify and propose IT systems changes which will provide a better experience for internal and external customers of the company's IT systems
  • Assist in the deployment of new releases if IT systems and software in order to meet the level of service and user experience required by the customer
  • All ad hoc support duties

In return the company is offering a competitive salary and benefits including Pension and holiday entitlement.

When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions:Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.