WEB CHAT SALES & SERVICE ADVISOR - HERTFORD - 6 MONTHS FTC - £17,000 + OTE

4 days left

Recruiter
Smart 10 ltd
Location
Hertford
Salary
17000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Job Title: Web Chat Sales & Service Advisor

Salary: £17,000 basic + OTE

Location: Hertford, Hertfordshire

Contract: 6 months Fixed-Term Contract / Full Time Hours

Hours: Monday-Friday, working an eight hour day between the hours of 8.30am & 6.00pm

Our client is a market leading organisation within their industry. Due to expansion, they are currently recruiting for an enthusiastic, passionate and dedicated Sales professional to work on their Web Chat project, and sell the company’s services.

This position will be to start in As Soon As Possible.

Job Duties:

· To respond to and handle customer queries via web chat and phone.

· To sell the services taught through training, up sell and cross sell.

· To handle customer service and sales leads in accordance with company processes and procedures.

· To conduct relevant research to assist;

§ with answering the customers enquiry.

§ with handling sales leads.

§ with overcoming sales objections and closing the sale.

§ with adding value and a personal touch to the customers experience

· To quickly identify and escalate priority issues to the senior team.

· To log accurate data and customer information in line with company procedure.

· To manage enquiries and sales in accordance with company policy ensuring that this is well organised and kept updated.

· To communicate effectively and clearly with customers

· To develop and maintain an exceptional knowledge of the departments’ services.

Experience / Skills Required:

· Customer Service experience; has examples to demonstrate this passion.

· Sales experience; has examples to demonstrate this passion.

· Proven experience working to KPI’s & targets.

· Great communicator, both written and verbal.

· Good IT skills.

· Both an individual worker and a team player.

· Has a positive, enthusiastic 'can do’ attitude.

Company Benefits:

· 28 days holiday plus bank holidays per annum.

· Pension scheme.

· Private medical health cover (after 6 months).

· Health insurance.

· Childcare vouchers.