IT Support (1st line)

7 days left

Reqiva Ltd
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

With my clients on-going business success there is now a requirement for a 1st Line Support to join their team near Brentford, West London.

In this mixed and varied role the 1st Line Support Technician will be responsible for troubleshooting and diagnosing technical support calls. The successful candidate will ideally have previous Support experience within an IT/Telecoms Customer Service/Help Desk environment. It is essential that the successful candidate has excellent communication skills, is professional, enthusiastic and keen to learn new technologies.

Scope of the role includes:

  • Logging customer fault or support requests via cases
  • Handling, diagnosing and resolving customer issues
  • Occasional on-site customer support

The ideal candidate will have at least on of the following:

  • Helpdesk support
  • Network support, Cisco routers and switches
  • Stable CV

This role will be combined with some aspects of Account Management whereby the successful candidate will be allocated a number of accounts to manage.

Hours of work: 9-6 Monday to Friday

Free on-site parking