Sales Executive - Inbound

Recruiter
Impact
Location
Romsey
Salary
18500.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Inbound Sales Executive

Impact Ltd - About us

Impact Ltd is a professional outsourced contact centre providing a wide range of services to clients including Business to Business (B2B) and Business to Consumer (B2C) solutions employing over 200 staff in modern offices in Romsey. We have a diverse range of clients who provide different services and products to their customers both in the UK and worldwide.

Our clients’ customers, call our Inbound Sales Executives in response to products they have seen via the following media:

- National newspapers
- DVTV - Shopping channels
- Internet
- Mailings and catalogues

Inbound Sales Executive Responsibilities and Duties:

- Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
- Support customers wishing to purchase products via DRTV, often high value products requiring in-depth product knowledge in order to present the product(s) in conjunction with different selling opportunities
- Place customer orders and resolve all customer enquiries at first point of contact efficiently (unless escalation is required for further investigation), primarily by telephone but also by correspondence and email in accordance with client procedures
- Record all customer contact details by telephone using in house systems
- Supporting other departments when required; processing orders, samples and coupons accurately, scanning, returns
- Place customer orders and resolve all customer enquiries at first point of contact efficiently (unless escalation is required for further investigation), primarily by telephone but also by correspondence and email in accordance with client procedures

The ideal Inbound Sales Executive

- Sales experience gained within a call centre environment or from other traditional sales routes such as door to door sales and cold calling
- Confident and able to communicate effectively
- Have good PC and keyboard skills
- Target and results driven and able to close a sale
- Passion for people and customer service
- Be an effective communicator with excellent interpersonal skills
- Computer literate

Development

- Full support and ongoing training from our coaching and training teams
- NVQ’s and progression available in a growing and well established company

Hours

- Full time 40 Hours - 5 days over 7 days - hours to be discussed in advance which will include working weekends and 1 shift working to around 21:00.

Benefits

- £16,515 per annum (£7:94) (Grade 3) - OTE £19,700 +
- £15,600 (£7:50) - £15,808 (£7:60) per annum plus commission OTE £18,500 + for candidates new to sales with progression available to next grades
- Career progression and extensive on-going training and development including NVQ qualifications available
- 29 days holiday accruing to 33 days based on service including bank holidays
- Company Pension scheme after qualifying period
- Free on-site parking or short walk from train station on mainline services
- Subsidised lunch/refreshments with free tea and coffee
- Staff discount on products
- Modern offices using the latest technologies
- Subsidised gym membership
- Subsidised staff entertainment throughout the year

If you feel you have the skills and experience required to excel in the role of Inbound Sales Executive, we want to hear from you. Please click APPLY below to register your interest!

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.