Telephone collections - Dutch or Polish speaking

Recruiter
Moreton Smith Receivables Ltd
Location
London
Salary
24000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

International Collections Executive

Moreton Smith is an award-winning debt collection agency looking for an international collections executive to join its successful commercial collections team and to manage a caseload of international collections. Our multi-lingual debt recovery team have experience of successful debt recovery in over 120 countries worldwide. Our central London offices in Barbican provide a great working environment for our valued teams of collectors, paralegals and credit controllers. We are well established, having been in business for over 20 years, and count 17 of the FTSE 100 businesses as our clients.

Key Responsibilities:

Tasks will involve managing your own case load of UK and overseas debts on behalf of a number of corporate clients, across a range of industry sectors. You will be responsible for providing a professional telephone credit control and debt collection service, in accordance with industry best practice. You will be trained in compliance issues and data protection legislation.

Job Description:

  • Management of your own case load of UK and overseas debts on behalf of a number of corporate clients, across a range of industry sectors.

  • Proactively chase due and overdue payments, managing payment plans and escalating to legal where appropriate.

  • Meet daily call targets and monthly commission targets.

  • Adherence to data protection act, consumer credit legislation, data security and other compliance issues.

  • Negotiation of payment plans.

  • Deal with complex queries and disputes and bring these to a satisfactory conclusion

  • Maintain up-to-date records of collections work.

Qualifications, skills and experience:

Essential:

  • Confident communication skills, in particular strong influencing skills.

  • A second language to native standard, either Polish or Dutch. Fluent English required.

  • Working knowledge of Microsoft office.

  • Attention to detail

  • Ability to work without the need for supervision when necessary.

  • Open to working within a flexible remit as dictated by commercial requirements.

Desirable:

  • Previous experience within customer service or within a credit control/debt collection environment.

  • Ability to communicate with a large number of people on many different levels.