Direct Sales Telephone Adviser - Watford

Verridian Plc
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Our client is an independently owned specialist secured loan lender in the UK and have been providing secured loans since 1988, so are no flash-in-the-pan company. They offer a commitment to high standards of service and have an established record of business.

An opportunity has arisen to join a newly established direct sales team, created in order to maximise on internal opportunities. Are you an ambitious, experienced CeMap Qualified Adviser who is looking to work in a dynamic and highly productive team?

This role is a fabulous opportunity to generate success and quickly establish a reputation within a proactive business with a commitment of expansion.

Role Overview :

  • Rapidly respond to customer enquiries through the use of energetic inbound/outbound calling, text and email
  • Use effective questioning skills to establish customer needs, recommend mortgage products and service to customers for whom they are suitable as part of a full advice and recommendation service delivered over the telephone and confirmed in writing
  • Be the customer’s primary contact throughout the mortgage application process up to the point of mortgage completion
  • Complete a full and detailed fact find with the customer ensuring accurate collection of data
  • Analyse detailed customer information through the fact find process and verify information where appropriate through the use of independent sources in order to assess eligibility for the products available
  • Ensure that all advice is given on the basis of a full and detailed fact find
  • Maintain accurate and relevant customer records
  • Employ strong attention to detail in preparing a case for submission to underwriters
  • Understand what Treating Customers Fairly (TCF) means and embed this fully within your work
  • Project a professional image to your customers and colleagues
  • Build strong customer relationships and provide an excellent customer experience
  • Actively participate in one-to-one review meetings, coaching and training as required by your line manager
  • Meet agreed performance objectives and goals

Successful applicants should have the following :

  • CeMAP qualified
  • Experience in a sales related role within a secured or unsecured regulated financial services environment
  • Experience liaising directly with clients within a telephone-based role
  • Ability to work flexibly and contribute ideas
  • Proactive outlook and ability to manage busy desk

What is on offer :

  • Quarterly Commission Related Earnings and additional OTE
  • Additional Benefits with the inclusion of Pension and Healthcare
  • Accumulating Holiday Entitlement starting at 21 days
  • Progression as Team Develops
  • Rewarding and Recognition Based Environment
  • Opportunity to work closely alongside the management team
  • Structured working hours Monday - Friday, with the inclusion of one late
  • One half day Saturday working per month

PRS builds close relationships with candidates and clients to fully understand their needs. You can rely on PRS for support at any stage through interview and selection process.