Desktop Support Analyst

Recruiter
Sand Resources Ltd
Location
Ilford
Salary
At least £25.00
Posted
11 Dec 2017
Closes
27 Dec 2017
Contract Type
Contract
Hours
Full Time

InterQuest are supporting one our key London based clients who are looking to bolster their busy Service Delivery Team with a Desktop Support professional. The role starts would be providing face-to-face support around the environment, supporting around 3000 users across the environment via telephone, email and ticketing system. The candidate will be part of a small team Service Delivery Team, and will be mobile across the office providing onsite support where required. The role has the potential to grow into a more technical project support role as someone proves themselves within the environment, and so a willingness to learn and undertake new tasks is desirable.

It is critical someone to have experience supporting a large user base in a high pressure environment. Experience resolving issues for VIP's / Executives is highly sort after as call from across the organisation come through the service desk.

Requirements for the role:

  • Experience demonstrating technical support from a desktop perspective
  • Prior experience supporting a large user base, where ticket / call volume was significant
  • Provide second line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
  • Maintain an approachable attitude in the office, focusing on ''first time fix''
  • Able to move between sites to provide support where required

Technical Environment:

  • Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
  • Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM
  • Capable of using a call logging / ticketing system in a service environment
  • MITEL telephony set-up and configuration
  • VmWare Horizon, 10 Zip & vSphere

The client are looking for someone who can start immediately so availability to interview & start is crucial. Please send me your details if you want to discuss in more detail.


This job was originally posted as www.jobsite.co.uk/job/959731616