Dispensing Optician - Nottingham

Optical Express
25 Nov 2017
24 Dec 2017
Contract Type
Full Time
Job Title: Dispensing Optician

Hours: Full time. 40 hours

Salary: £Excellent OTE + Benefits

Locations: Nottingham

Optical Express surgeons have performed over 1 million refractive surgery procedures worldwide. In a recent survey of 252,179 Optical Express patients, over 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing refractive surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study completed in September 2014 of 336,381 Optical Express patients with the most common prescriptions we treat, over 99% achieved 20/20 vision or better following treatment.


As the Stores Dispensing Optician, you will be responsible for the operational efficiency of the store to exceed sales targets and deliver on a wide range of key performance indicators. A key part of your role will be developing the team to ensure excellent customer service and professionalism. This is an operational role with accountability for achieving profit contribution, sales, productivity and performance targets through effective planning and managing of resources to deliver key business objectives.

The ideal candidate must be a qualified Dispensing Optician and registered with the FAOI.

·Highly motivated, personable with a friendly attitude

·A real passion for Optical Retailing, with a strong desire to exceed customer expectations

·Excellent planning and organisational skills

·Strong analytical skills

·Resilience and determination to succeed in a high pressure environment

·There is a strong emphasis on commercial focus in this role. You will find innovative ways of increasing your customer database, including networking and social events

·Strategic awareness and thinking will be accompanied by an ability to think creatively to identify new solutions or perspectives

·Exceptional customer service focus

You will report directly to the Store Manager in order:

·To ensure all customers entering the store are approached within five feet and five seconds

·To follow company procedure for the agreed patient journey. To ensure a three-way handover with the Optometrist

·Ensure all customers are advised on the most suitable and appropriate products for their needs

·To deliver the highest standard of customer service to every customer

·To accurately maintain all manual and computerised customer records in accordance with Data Protection

·To exhibit excellent knowledge of the process and genuine interest in the laser procedure

·Maintaining up to date knowledge on products and associated key features and benefits

·Work closely with other store associates to achieve overall store objectives

·Stock checking and ordering

·To ensure adherence to all company policy / procedure and relevant legislation in all areas of work

·To demonstrate a flexible approach and to undertake any additional duties as directed by the Store Management


·A passion or interest for refractive surgery

·Enthusiastic and willingness to learn

·A hands-on and customer-centric approach

·Ability to forge strong relationships in a commercial environment

·Determination to succeed and overall career ambition

·Ability to work as part of a team and on own initiative

·Will be Self-motivated, enthusiastic and well presented, professional with a strong customer service focus and great commercial awarenes

·Good working knowledge of financial aspects of selling

·The ability to multi-task

·Highly motivated, personable with a friendly attitude

Essential Skills


·Excellent communication and presentation skills

·Ability to absorb and convey highly technical information

·Adaptable with a flexible approach to work

·Excellent time management skills and ability to prioritise tasks

·A confident and professional individual who has fantastic organisational skills

·Ability to demonstrate both a clinical and sales aptitude

·An articulate and presentable candidate is essential

·Fluent English language skills are essential, (IELTS grade 6 or above)

·Good experience of Microsoft office and outlook

·Excellent telephone manner

·Meticulous attention to detail

·Ability to negotiate quotations & influence outcomes

·Demonstrate confidentiality, integrity and discretion

This job was originally posted as www.retailchoice.com/job/77792725