System Support Specialist

From £35,000 to £40,000 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Our client is looking for an experienced technical support specialist to provide support for their bespoke software and hardware systems

The successful candidate will;

  • Take technical responsibility for the software platforms which will play a key part in our clients product offerings going forward, supporting customers, service staff and the sales effort.
  • When required connect remotely to customers sites to carry out fault diagnostics and/or system fixes and upgrades without the need for an engineer to visit site.
  • Provide support to the field based staff on the network element of their installations.
  • When technical assistance is required from Group HQ, be the main point of contact to ensure the technical request is clear and all supporting information is provided.
  • Work closely with the Software Product Manager at Group HQ to ensure the UK team have the latest information and provide feedback from the UK market which can be considered for future product development.
  • Maintain the showroom demo systems so they are up to date with the latest features and available for customer demonstrations, either for customers visiting the office or via VPN connection from one of our field based sales teams.
  • Assist in the Pre Delivery Inspection and configuration of equipment before delivery
  • Provide resource and expertise to the sales and project management to ensure our offer meets the project or customers specification.
  • Carry out other Installation, troubleshooting, configuration of software as required

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