White Goods Repair Engineer

Recruiter
Dixons Carphone
Location
Glasgow
Salary
26k to 27k
Posted
30 Nov 2017
Closes
04 Jan 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
The Role

White Goods Repair Engineer - Cumbernauld, Glasgow

Basic Salary up to £29k with OTE up to £35k (inc. overtime & annual bonus up to 10% of salary)
Contract: Permanent, 5 over 7 pattern (regular Sundays off and minimum 1 in 3 Saturdays worked)
Location: Cumbernauld, Glasgow

We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working – their technology.

So what does it take to be part of our team of experts? Like us, you’ll have a passion for making customers smile by being super helpful and a drive to never stop learning. And how you act will reflect that. With your keen eye for detail, team spirit and can-do attitude, you’ll go the extra mile to show customers and colleagues just how much you care.

Be part of a team that’s totally connected. Explore a technological world that’s beyond the ordinary. Deliver outstanding customer service.
Some people just like to make things right. And joining us as a Home Appliance/White Goods Engineer, you’ll be one of them. Visiting customers in their homes, you’ll use your expert knowledge to repair a range of different home appliances – delivering safe, excellent service with a smile.
We take the customer experience seriously, so you’ll need:

  • The technical knowledge and experience to carry out high quality, long lasting service and repairs on a range of white goods appliances.
  • Testing, diagnosing and fixing – you’ll do it all with a smile, using your excellent communication skills to explain the problem (and dish out maintenance advice)

Aside from our customers, you’ll work closely with all sorts of different people across home services, so you’ll also need to enjoy working as part of a team.

Share your passion in a career where every day is different, and where every customer offers you the chance to make amazing happen.
As well as a great salary, benefits of working for us include: pension, a tool kit, 4 weeks holiday, store discount and access to a range of subsidised offers and benefits including childcare vouchers, discounts on holidays, cinema and travel.
Do more. Get more.
Share your passion in a career where every day is different, and where every customer offers you the chance to make amazing happen.

As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.

Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.


Main Details and Responsibilities

Product Evaluation

  • Evaluate respective product categories (Domestic Appliances) and advise the Commercial Team as to their suitability of sale;
  • Form strong relationships with suppliers to improve product quality and ease of use in order to drive customer satisfaction, reduce returns and minimize the requirement for after sales support;
  • Provide support in order to resolve issues from pre-shipment inspections and after sales support teams.

Dangerous Product Database

  • Regularly update database of reported incidents. Report any significant occurrences

Product Recall Information

  • Regularly monitor Product Safety websites and record associated recalls from the marketplace.

Legislation Updates

  • Regularly monitor European & UK standards for relevant updates that may affect our business;
  • Update relevant updates to the management team.

Required Skills
  • Experienced to degree level or equivalent
  • Experience of product development, safety requirements and quality management procedures
  • Good understanding of current and developing technologies.
  • Able to prioritise workload and deliver accurate results in very tight timescales.
  • A clear communicator at all levels.
  • Good presentation skills, both written and verbal.
  • Commercial sensitivity, understands the impact of role in terms of costs, profits and DSGi image.
  • Full Driving License and Passport
  • To travel worldwide as required

Have a minimum five years’ experience within a similar role


Required Qualifications
  • Experienced to degree level or equivalent
  • Experience of product development, safety requirements and quality management procedures
  • Possesses relevant technical qualifications

TotalJobs



This job was originally posted as www.totaljobs.com/job/77793950