Receptionist / Administrator - Maternity Cover (1 Year) - Romsey

The Cinnamon Care Collection
02 Dec 2017
04 Jan 2018
Contract Type
Full Time
Receptionist/Administrator Maternity Cover to start December (1 Year) Full-time (alternate weekend working) The Cinnamon Care Collection is recruiting a full-time (Maternity Cover of 1 year) Receptionist/Administrator to be based at their Care Home in Romsey. The Receptionist is the first point of contact within the Cinnamon home, ensuring that professional, high quality customer care is delivered in a consistent way. In addition to reception duties completing a high range of administrative duties supporting the Administrator within their role at all times. Main Responsibilities: 1. Welcome and greet visitors to the home in a professional and courteous way, ensuring the 885 visitors book and the person's identity is checked as far as reasonably practical Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordinglyIn addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties, ensuring that the strictest confidentiality practices are followed at all timesManage and process the posts for departments ensuring accurate records are maintained for the use of stamps etc. Receive and ensure the appropriate delivery of residents post and record and sign for post when residents are not able to receive this themselvesCoordinate the staff meal process as applicable to the individual homeRespond to any emergency situations as requested by the homeMaintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained. Person Specification: Excellent customer service skillsIT literacy - competent with the use of systemsPrevious telephone experienceProfessional telephone mannerKnowledge of general administrationGood communication skillsNeat and well presentedExcellent written and verbal English.